"My Customer" is the platform Best Buy created to unleash and amplify the powerful voice of its 100,000+ frontline employees to share what they heard or learned from daily interactions with
In Parts 1-3, I recounted the Pull Replenishment saga of how a small team started a bottom-up movement that generated millions of dollars in profit, improved shipping performance to the customer, and
In an era when recruiting and training more closely resemble “speed dating” than traditional apprenticeship, world-leading ophthalmic lenses manufacturer Essilor International pioneered th
A 163yr old privately held 7th generation 19th & 20th Century industrial “brown box” packaging company transforms itself into a 21st Century Consumer and Design focused company by inno
Inspired by Gary Hamel's "The Future of Management", I facilitated the transformation of one of my company's business units from a 20th century hierarchical
A stressed out small businessman learns, the hard way, the importance of a work place where people are energized and motivated by working the way that works for them.
An Anglican parish launches a bold experiment with a radical model of how to “do church,” by replacing hierarchy with communities of passion, and unleashing the capabilities of its c
