It's time to reinvent management. You can help.
As a reverse fairy tale for the CEO set, the reality television program Undercover Boss is fascinating, not so much in the witness-to-a-train- wreck mode of the rest of the genre, but because it is so revealing of our conflicted relationship with "the boss." The premise of the show—that the only way to get a clue about what's really going on in his (or her) organization, is for the boss to go undercover on the front lines—is all too often the actual reality in organizations of any size. Yet, at the same time, the view of the boss as the ultimate authority with the heroic power to swoop in and save the day—whether that means paying down a mortgage, granting an instant promotion, or banishing a reviled policy—holds sway in real life as well as on "reality" TV.
Blog by Polly LaBarre on March 5, 2012
In an era when recruiting and training more closely resemble “speed dating” than traditional apprenticeship, world-leading ophthalmic lenses manufacturer Essilor International pioneered th
Story by Frederic J.Leconte on May 27, 2011
There is no doubt that there is tremendous goodwill, not to mention countless exciting experiments, when it comes to making the world of work more deeply human—designed to promote more freedom , equity , and engagement , and passion . Why, then, can those words sound so cheap and drained of their...
Blog by Polly LaBarre on April 25, 2012
A stressed out small businessman learns, the hard way, the importance of a work place where people are energized and motivated by working the way that works for them.
Story by Henry Stewart on July 21, 2010
"My Customer" is the platform Best Buy created to unleash and amplify the powerful voice of its 100,000+ frontline employees to share what they heard or learned from daily interactions with
Story by Steve Wallin on July 14, 2011
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Hack by Simon Gosney on July 17, 2013

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