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MIX TV
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First Line Manager: Some Customers Deserve Peanut Butter
I realized early in my career some customers are different than others. These are special customers and regular customers.
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Story by
Jim McGriff, Jr.
Jim McGriff, Jr.
on September 17, 2015
customer focus
Management
Authentic Leadership
0
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The First Line Manager: Knowing is risky business
Knowing is key to making decisions. Knowing is the foundation of the trust you need to build trust with others.
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Story by
Jim McGriff, Jr.
Jim McGriff, Jr.
on September 24, 2015
Management
Authentic Leadership
communities of trust
2
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1322
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The First Line Manager:" You Have Got to Have Passion About Our Business"
A company that wants passionate managers must hire or promote them. Then stand back and watch the company become the best.
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Story by
Jim McGriff, Jr.
Jim McGriff, Jr.
on September 18, 2016
Authentic Leadership
0
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1218
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The First Line Manager: The Customer
The Chief Executive Officer of my Company said, “Our customer must be in the center of everything we do.” I am not sure the company’s first line managers are acting on this statement.
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Story by
Jim McGriff, Jr.
Jim McGriff, Jr.
on March 1, 2016
Authentic Leadership
Management
process imp
10
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602
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The power of employees to overcome the bank crisis
Our best practice contains two ideas: 1) The transformation of the company culture and values towards a culture of
P
erformance,
E
mpowerment,
A
c
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Story by
Martens Valerie
Martens Valerie
on July 13, 2013
Co-Authored By
Sofie Blockx
Sofie Blockx
,
Koen Vingerhoets
Koen Vingerhoets
,
Karel Nijs
Karel Nijs
empowerment
viral change
Innovation
Authentic Leadership
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