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Increase trust, reduce fear

“The most critical challenge for any organization is to enlarge the circle of trust.”

Command-and-control systems reflect a deep mistrust of employees’ commitment and competence. They also tend to overemphasize sanctions as a way of forcing compliance. That’s why so many organizations are filled with anxious employees who are hesitant to take the initiative or trust their own judgment. Organizational adaptability, innovation, and employee engagement can only thrive in a high-trust, low-fear culture. In such an environment, information is widely shared, contentious opinions are freely expressed, and risk taking is encouraged. Fear paralyzes, mistrust demoralizes—they must be wrung out of our management systems.

125 Stories
239 Hacks
22 Barriers

Increase trust, reduce fear

“The most critical challenge for any organization is to enlarge the circle of trust.”

Command-and-control systems reflect a deep mistrust of employees’ commitment and competence. They also tend to overemphasize sanctions as a way of forcing compliance. That’s why so many organizations are filled with anxious employees who are hesitant to take the initiative or trust their own judgment. Organizational adaptability, innovation, and employee engagement can only thrive in a high-trust, low-fear culture. In such an environment, information is widely shared, contentious opinions are freely expressed, and risk taking is encouraged. Fear paralyzes, mistrust demoralizes—they must be wrung out of our management systems.

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Implement a “transparent” corporate e-mail system, with anyone within the organization able to search the content of any published e-mail.
Hack by Gary Hamel on April 6, 2011
Taking the road less traveled requires experience not only of knowing the rewards of success but also understand the impact of failure.
Hack by Anupam Kahol on October 1, 2010
Create a regularly scheduled Q and A session where the CEO and his or her peers are compelled to take questions from the broader organization, in the style of the British Prime Minister’s address to P
Hack by Gary Hamel on April 6, 2011
Get leaders truly working for their teams, rather than the other way around.
Hack by Leslie-Ann Bergstrom on September 21, 2010
Implement a revolutionary, transparent corporate environment that: (1) allows meritocracy to assert its proper influence on the decision-making process; (2) eradicates the power of brow
Hack by Alice Huang on June 25, 2010
Knowledge Management may have failed for empowerment and success but its effort is sustained today by the quest for autonomy linked to self-organization and self-drive.
Hack by Raj Kumar on September 28, 2010

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