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Increase trust, reduce fear

“The most critical challenge for any organization is to enlarge the circle of trust.”

Command-and-control systems reflect a deep mistrust of employees’ commitment and competence. They also tend to overemphasize sanctions as a way of forcing compliance. That’s why so many organizations are filled with anxious employees who are hesitant to take the initiative or trust their own judgment. Organizational adaptability, innovation, and employee engagement can only thrive in a high-trust, low-fear culture. In such an environment, information is widely shared, contentious opinions are freely expressed, and risk taking is encouraged. Fear paralyzes, mistrust demoralizes—they must be wrung out of our management systems.

122 Stories
238 Hacks
22 Barriers

Increase trust, reduce fear

“The most critical challenge for any organization is to enlarge the circle of trust.”

Command-and-control systems reflect a deep mistrust of employees’ commitment and competence. They also tend to overemphasize sanctions as a way of forcing compliance. That’s why so many organizations are filled with anxious employees who are hesitant to take the initiative or trust their own judgment. Organizational adaptability, innovation, and employee engagement can only thrive in a high-trust, low-fear culture. In such an environment, information is widely shared, contentious opinions are freely expressed, and risk taking is encouraged. Fear paralyzes, mistrust demoralizes—they must be wrung out of our management systems.

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The Secret  waits for the insight of eyes unclouded by longing, Those that are bound by desire see only the outward container.
Hack by Rohit Kashyap on September 17, 2010
To reinvent management we have to do just that - reinvent management from its deepest foundations.
Hack by Theodore Taptiklis on July 2, 2010
I propose that the transformation of the 20th century into the 21st be the Age of Answers to the Age of Questions.  While answers are important, it’s more important to know what qu
You must read this hack in the order in which it is presented. You may only comment on it if you are registered to do so.
Hack by Simon Gosney on July 17, 2013
People and the WWW share common “deep values.”   Sandwiched in between are Management 1.0 (& aspiring 2.0) Organizations and Software Applications that ride the www.&nbs
Hack by Deb Krizmanich on July 18, 2011
Bring the classroom/school to work and make your colleagues your classmates. Hold "classes" at work where employees can enroll and learn together.
Hack by Akash Sah on September 21, 2010
The FreeSpeak system is a simple but powerful method to force the organization to self-improve and become more competitive while eliminating reliance on management.
Hack by Matt Shlosberg on June 13, 2010
Good questions generate thought, focus, and action from the listener. They also convey respect. Is it any wonder that 95% of leaders prefer to be asked questions rather than told what to do?
Hack by Gary Cohen on October 15, 2010
This hack considers how organisational capability might be unleashed by increasing the level of trust between employer and employee, borrowing from some of the concepts of Tikanga Maori and simply doi
Hack by Alister McCaw on February 25, 2011

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