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Increase trust, reduce fear

“The most critical challenge for any organization is to enlarge the circle of trust.”

Command-and-control systems reflect a deep mistrust of employees’ commitment and competence. They also tend to overemphasize sanctions as a way of forcing compliance. That’s why so many organizations are filled with anxious employees who are hesitant to take the initiative or trust their own judgment. Organizational adaptability, innovation, and employee engagement can only thrive in a high-trust, low-fear culture. In such an environment, information is widely shared, contentious opinions are freely expressed, and risk taking is encouraged. Fear paralyzes, mistrust demoralizes—they must be wrung out of our management systems.

120 Stories
239 Hacks
22 Barriers

Increase trust, reduce fear

“The most critical challenge for any organization is to enlarge the circle of trust.”

Command-and-control systems reflect a deep mistrust of employees’ commitment and competence. They also tend to overemphasize sanctions as a way of forcing compliance. That’s why so many organizations are filled with anxious employees who are hesitant to take the initiative or trust their own judgment. Organizational adaptability, innovation, and employee engagement can only thrive in a high-trust, low-fear culture. In such an environment, information is widely shared, contentious opinions are freely expressed, and risk taking is encouraged. Fear paralyzes, mistrust demoralizes—they must be wrung out of our management systems.

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In a large company, due to geographic diversity, one of the most important elements of work has been eradicated; The Conversation.
Story by Greg Lowe on June 24, 2011
In Parts 1-3, I recounted the Pull Replenishment saga of how a small team started a bottom-up movement that generated millions of dollars in profit, improved shipping performance to the customer, and
Story by David Choe on June 17, 2011
To create an effective system that will enable a company or an organisation to manage, control and measure company values within the company or an organisation.
Story by Perenitana Suisala on March 19, 2011
I in a recent meeting with about 15 local small business CEOs I was struck by a discussion about one firm’s growth struggles.
Story by Jack McGuinness on February 2, 2011
I ran my own HR Company for over 20 years (still look after a few special clients); but decided I really needed to think about my next 10 years; to plan for those days when I was too old to keep doing
Story by Ann Andrews CSP on January 25, 2011
We celebrate failure. Everyone says that but we really mean it. We really celebrate failure - we cheer, shout, applaud and stamp our feet when people in our company make mistakes.
Story by Pete Burden on January 18, 2011
Quality Systems departments across all organizations live or die by the data they supply to their internal stakeholders.  But when plans get lost in translation, a support structure is not in pla
Story by Chris Jones on January 6, 2011

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