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Increase trust, reduce fear

“The most critical challenge for any organization is to enlarge the circle of trust.”

Command-and-control systems reflect a deep mistrust of employees’ commitment and competence. They also tend to overemphasize sanctions as a way of forcing compliance. That’s why so many organizations are filled with anxious employees who are hesitant to take the initiative or trust their own judgment. Organizational adaptability, innovation, and employee engagement can only thrive in a high-trust, low-fear culture. In such an environment, information is widely shared, contentious opinions are freely expressed, and risk taking is encouraged. Fear paralyzes, mistrust demoralizes—they must be wrung out of our management systems.

121 Stories
238 Hacks
22 Barriers

Increase trust, reduce fear

“The most critical challenge for any organization is to enlarge the circle of trust.”

Command-and-control systems reflect a deep mistrust of employees’ commitment and competence. They also tend to overemphasize sanctions as a way of forcing compliance. That’s why so many organizations are filled with anxious employees who are hesitant to take the initiative or trust their own judgment. Organizational adaptability, innovation, and employee engagement can only thrive in a high-trust, low-fear culture. In such an environment, information is widely shared, contentious opinions are freely expressed, and risk taking is encouraged. Fear paralyzes, mistrust demoralizes—they must be wrung out of our management systems.

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In Parts 1-3, I recounted the Pull Replenishment saga of how a small team started a bottom-up movement that generated millions of dollars in profit, improved shipping performance to the customer, and
Story by David Choe on June 17, 2011
The story here does not begin with "once upon a time..." here,  goes more like: "Hey pals! Let´s do a company which works in a different way.
Story by Daniel Pérez Pérez on April 14, 2012
Top executives’ tentatively agree on the BIG Rocks (strategic changes).  Then provide the Big Rocks to managers and staff and ask them to identify what they think are the Big Rocks.  The res
Hack by George Neufeld on November 27, 2012
Set clear objectives to foster trust and sense of ownership therefore incentivizing managers to act as business owners, hence maximizing value creation
Hack by Albert Canela on December 9, 2010
To create an effective system that will enable a company or an organisation to manage, control and measure company values within the company or an organisation.
Story by Perenitana Suisala on March 19, 2011
“Channel Us” is sharing of a success story of culture building for creating higher value and fuel optimism for employee engagement.If we accept that the leader’s job, at its core, is to insp
Story by Ramesh Dasary on December 3, 2011
Rand, 1967’s as quoted in Locke p.19 defines capitalism as” a social system based on the recognition of individual rights, including property rights, in which all property is privately owned.” This de
Hack by Moses Mashingaidze on May 8, 2012
 The only choice you have to make is whether to love or not.When we speak of free will, we must not confuse the freedom of action of every day with the indispensable choice whether to love or not
Hack by andrea merlino on April 23, 2013
Knowing is key to making decisions. Knowing is the foundation of the trust you need to build trust with others.
Story by Jim McGriff, Jr. on September 24, 2015
Quality Systems departments across all organizations live or die by the data they supply to their internal stakeholders.  But when plans get lost in translation, a support structure is not in pla
Story by Chris Jones on January 6, 2011

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