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Develop holistic performance measures

“We need new measurement systems that capture the things that really create value.”

A shortlist of the limitations of traditional measurement systems:

(1) they’re lopsided, in that they overweight the achievement of certain outcomes (e.g. short-term earnings), while under-weighting the achievement of others (e.g. building new growth platforms);

(2) they take insufficient account of critical externalities (e.g. the environmental and social costs of corporate policies);

(3) they give inadequate attention to the things that drive success in the “creative economy,” (e.g., the value of customer-authored innovation).

Organizations will need to create holistic measurement systems that capture the many, interrelated variables that drive success.

33 Stories
88 Hacks
4 Barriers

Develop holistic performance measures

“We need new measurement systems that capture the things that really create value.”

A shortlist of the limitations of traditional measurement systems:

(1) they’re lopsided, in that they overweight the achievement of certain outcomes (e.g. short-term earnings), while under-weighting the achievement of others (e.g. building new growth platforms);

(2) they take insufficient account of critical externalities (e.g. the environmental and social costs of corporate policies);

(3) they give inadequate attention to the things that drive success in the “creative economy,” (e.g., the value of customer-authored innovation).

Organizations will need to create holistic measurement systems that capture the many, interrelated variables that drive success.

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Determined to foster a culture of continuous feedback, enable coaching relationships outside traditional hierarchies, and encourage meaningful recognition among his engineering team, Gilt Groupe's Joh
Story by Nicholas Stein on July 18, 2011
Consumers crave a business community where ethics, principles and values hold places of importance in the boardroom.
Hack by Ed King on May 11, 2012
Co-Authored By Terry Barber
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Story by Geovanny Romero on December 28, 2012
Perhaps the most common failure of individuals and organizations that need to change is either that they do not seek the broader view that offers new choices, or that they do not explore the deeper ro
Start from a resource based view [tangible and intangible assets (inclusing intellectual capital, intangible power/potential and subjective needs] and introduce a vector based value metric that enable
Hack by Peter Bretscher on March 30, 2014
The Chief Executive Officer of my Company said, “Our customer must be in the center of everything we do.” I am not sure the company’s first line managers are acting on this statement.
Story by Jim McGriff, Jr. on March 1, 2016
It goes without saying that an efficient workplace leads to a more successful business.
Story by Cassidy Hennigan on December 18, 2017

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