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Develop holistic performance measures

“We need new measurement systems that capture the things that really create value.”

A shortlist of the limitations of traditional measurement systems:

(1) they’re lopsided, in that they overweight the achievement of certain outcomes (e.g. short-term earnings), while under-weighting the achievement of others (e.g. building new growth platforms);

(2) they take insufficient account of critical externalities (e.g. the environmental and social costs of corporate policies);

(3) they give inadequate attention to the things that drive success in the “creative economy,” (e.g., the value of customer-authored innovation).

Organizations will need to create holistic measurement systems that capture the many, interrelated variables that drive success.

41 Stories
88 Hacks
4 Barriers

Develop holistic performance measures

“We need new measurement systems that capture the things that really create value.”

A shortlist of the limitations of traditional measurement systems:

(1) they’re lopsided, in that they overweight the achievement of certain outcomes (e.g. short-term earnings), while under-weighting the achievement of others (e.g. building new growth platforms);

(2) they take insufficient account of critical externalities (e.g. the environmental and social costs of corporate policies);

(3) they give inadequate attention to the things that drive success in the “creative economy,” (e.g., the value of customer-authored innovation).

Organizations will need to create holistic measurement systems that capture the many, interrelated variables that drive success.

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The Vice President of the division told me a decision was made that I was not going any higher in the management of our company.
Story by Jim McGriff, Jr. on December 14, 2016
A harmonious workplace is critical in today’s work place .A First Line Manager must be a keen observer of behavior in their department.
Story by Jim McGriff, Jr. on October 22, 2016
I looked up philosophy in the dictionary. Here are a few meanings of the word that verified my thoughts:
Story by Jim McGriff, Jr. on April 25, 2016
The Chief Executive Officer of my Company said, “Our customer must be in the center of everything we do.” I am not sure the company’s first line managers are acting on this statement.
Story by Jim McGriff, Jr. on March 1, 2016
It takes some time to realize what type of manager I wanted to be. This story is how I came to realize this fact. Also, how I realized a corporate suite was not for me.
Story by Jim McGriff, Jr. on September 6, 2015
There is overwhelming agreement among leaders that team members should receive performance feedback real-time, as opposed to just during annual or even quarterly reviews.
Hack by Marton Jojarth on August 12, 2015
What truly makes teamwork effective? It is about the perspective of the individual member not the managers.
Story by Jim McGriff, Jr. on July 2, 2015
No one likes annual performance reviews. Managers hate doing them and employees hate getting them. Instead of wasting time on this, I suggest totally eliminating the annual perforance review.
Hack by Marton Jojarth on June 30, 2015
Customer service professionals nurture a company’s most important assets – its customers –, but they are also some of its lowest paid employees.
Hack by Marton Jojarth on June 12, 2015

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