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Develop holistic performance measures

“We need new measurement systems that capture the things that really create value.”

A shortlist of the limitations of traditional measurement systems:

(1) they’re lopsided, in that they overweight the achievement of certain outcomes (e.g. short-term earnings), while under-weighting the achievement of others (e.g. building new growth platforms);

(2) they take insufficient account of critical externalities (e.g. the environmental and social costs of corporate policies);

(3) they give inadequate attention to the things that drive success in the “creative economy,” (e.g., the value of customer-authored innovation).

Organizations will need to create holistic measurement systems that capture the many, interrelated variables that drive success.

34 Stories
88 Hacks
4 Barriers

Develop holistic performance measures

“We need new measurement systems that capture the things that really create value.”

A shortlist of the limitations of traditional measurement systems:

(1) they’re lopsided, in that they overweight the achievement of certain outcomes (e.g. short-term earnings), while under-weighting the achievement of others (e.g. building new growth platforms);

(2) they take insufficient account of critical externalities (e.g. the environmental and social costs of corporate policies);

(3) they give inadequate attention to the things that drive success in the “creative economy,” (e.g., the value of customer-authored innovation).

Organizations will need to create holistic measurement systems that capture the many, interrelated variables that drive success.

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There are 30 years of robust evidence to support the following conclusion:service businesses where employees have a positive service climate have customers who are more satisfied.
Story by Francis Jeyaraj on November 11, 2012
What truly makes teamwork effective? It is about the perspective of the individual member not the managers.
Story by Jim McGriff, Jr. on July 2, 2015
The cure for capitalism is more capitalism. Actual control system provides all-or-nothing instruments that prove to be insufficiently rough.
Hack by Justare Alman on May 4, 2012
“Leaders Everywhere” is a worthy vision of a cultural shift that must occur not only in organizations, but also in the world at large, or the macro-environment will always be too chaotic.  Howeve
Hack by Myles Sweeney on July 5, 2013
The crux with which all businesses are formed is simply in the way they handle their production and employees. However, to avoid costly blunders, hazard/risk analysis must be accomplished.
Story by Samantha Hager on March 16, 2017
Managers in medium to large companies spend an incredible amount of time planning operations and finance.
Hack by Julien Delvat on February 12, 2014
MOTIONS ; COMMOTION – EMOTION – PROMOTION - DEMOTION all co exist in all organisations.Problem: Most leaders and organizations operate in silo’s and there is no  &
Hack by NAVEEN KHAJANCHI on December 5, 2011
Few companies organize to walk multiple paths to re-invent themselves.Note : if you have a quarky charm feeling of "Deja Vu", or "Synchronicity" it is under control, and you are fine.Innovation is par
Story by Frederic J.Leconte on December 19, 2012
Co-Authored By Audrey D.
There is overwhelming agreement among leaders that team members should receive performance feedback real-time, as opposed to just during annual or even quarterly reviews.
Hack by Marton Jojarth on August 12, 2015
I think a generally underappreciated (even when it's explicitly discussed), but highly influential factor in any workplace is the power of metrics.
Hack by Sean Schofield on May 31, 2011

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