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Develop holistic performance measures

“We need new measurement systems that capture the things that really create value.”

A shortlist of the limitations of traditional measurement systems:

(1) they’re lopsided, in that they overweight the achievement of certain outcomes (e.g. short-term earnings), while under-weighting the achievement of others (e.g. building new growth platforms);

(2) they take insufficient account of critical externalities (e.g. the environmental and social costs of corporate policies);

(3) they give inadequate attention to the things that drive success in the “creative economy,” (e.g., the value of customer-authored innovation).

Organizations will need to create holistic measurement systems that capture the many, interrelated variables that drive success.

33 Stories
88 Hacks
4 Barriers

Develop holistic performance measures

“We need new measurement systems that capture the things that really create value.”

A shortlist of the limitations of traditional measurement systems:

(1) they’re lopsided, in that they overweight the achievement of certain outcomes (e.g. short-term earnings), while under-weighting the achievement of others (e.g. building new growth platforms);

(2) they take insufficient account of critical externalities (e.g. the environmental and social costs of corporate policies);

(3) they give inadequate attention to the things that drive success in the “creative economy,” (e.g., the value of customer-authored innovation).

Organizations will need to create holistic measurement systems that capture the many, interrelated variables that drive success.

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Replace performance management with a system of feedback loops that simultaneously empowers and inspires employees to be their absolute best.
Hack by Ben Biddle on October 22, 2012
Co-Authored By Rajal Sood
 staRHs is a very simple way for HR to drive purpose, autonomy and mastery into the enterprise. Every colleague can log onto their staRHs account and distribute stars to any colleague who th
Hack by Heiko Fischer on November 18, 2013
Co-Authored By Angela Maus
There are 30 years of robust evidence to support the following conclusion:service businesses where employees have a positive service climate have customers who are more satisfied.
Story by Francis Jeyaraj on November 11, 2012
What truly makes teamwork effective? It is about the perspective of the individual member not the managers.
Story by Jim McGriff, Jr. on July 2, 2015
The cure for capitalism is more capitalism. Actual control system provides all-or-nothing instruments that prove to be insufficiently rough.
Hack by Justare Alman on May 4, 2012
“Leaders Everywhere” is a worthy vision of a cultural shift that must occur not only in organizations, but also in the world at large, or the macro-environment will always be too chaotic.  Howeve
Hack by Myles Sweeney on July 5, 2013
The crux with which all businesses are formed is simply in the way they handle their production and employees. However, to avoid costly blunders, hazard/risk analysis must be accomplished.
Story by Samantha Hager on March 16, 2017
Managers in medium to large companies spend an incredible amount of time planning operations and finance.
Hack by Julien Delvat on February 12, 2014

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