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Develop holistic performance measures

“We need new measurement systems that capture the things that really create value.”

A shortlist of the limitations of traditional measurement systems:

(1) they’re lopsided, in that they overweight the achievement of certain outcomes (e.g. short-term earnings), while under-weighting the achievement of others (e.g. building new growth platforms);

(2) they take insufficient account of critical externalities (e.g. the environmental and social costs of corporate policies);

(3) they give inadequate attention to the things that drive success in the “creative economy,” (e.g., the value of customer-authored innovation).

Organizations will need to create holistic measurement systems that capture the many, interrelated variables that drive success.

35 Stories
88 Hacks
4 Barriers

Develop holistic performance measures

“We need new measurement systems that capture the things that really create value.”

A shortlist of the limitations of traditional measurement systems:

(1) they’re lopsided, in that they overweight the achievement of certain outcomes (e.g. short-term earnings), while under-weighting the achievement of others (e.g. building new growth platforms);

(2) they take insufficient account of critical externalities (e.g. the environmental and social costs of corporate policies);

(3) they give inadequate attention to the things that drive success in the “creative economy,” (e.g., the value of customer-authored innovation).

Organizations will need to create holistic measurement systems that capture the many, interrelated variables that drive success.

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How can we be inspired by nature (on its way to manage living things, ecossystems, etc.) to solve management challenges?Nature is million years old of a harsh competitive environment.
Hack by André Ribeiro Winter on December 10, 2010
Define yourself. What is in your best interest isin the long run best for your family, community, and company.
Story by Jim McGriff, Jr. on June 12, 2015
The world of management is full of myths and rituals. Many seem to have been with us forever, often explained and justified as “we have always done it like this”.
Hack by Bjarte Bogsnes on January 23, 2017
Extend "first right of refusal" to customers to own the company's stock, whenever there is a need for new/ additional external investment.
Hack by Niranjan Rao on May 10, 2012
 The performance of a company is intrinsic with the employees associated with the organisation. Every employee and his contribution is part of the core ethos of a successful organization.
Hack by Amit Namjoshi on October 31, 2013
I was cleaning out my closet and came across a customer service training video the Western Division of Alabama Power made in 1984.
Story by Jim McGriff, Jr. on June 27, 2019
Sales commission programs are intended to maximise the revenue generated from sales activity in order maximise company revenues and profits for its stakeholders.  But is it delivering the results
Hack by Andrew Crabb on October 10, 2012
Customer service professionals nurture a company’s most important assets – its customers –, but they are also some of its lowest paid employees.
Hack by Marton Jojarth on June 12, 2015

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