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Develop holistic performance measures

“We need new measurement systems that capture the things that really create value.”

A shortlist of the limitations of traditional measurement systems:

(1) they’re lopsided, in that they overweight the achievement of certain outcomes (e.g. short-term earnings), while under-weighting the achievement of others (e.g. building new growth platforms);

(2) they take insufficient account of critical externalities (e.g. the environmental and social costs of corporate policies);

(3) they give inadequate attention to the things that drive success in the “creative economy,” (e.g., the value of customer-authored innovation).

Organizations will need to create holistic measurement systems that capture the many, interrelated variables that drive success.

34 Stories
88 Hacks
4 Barriers

Develop holistic performance measures

“We need new measurement systems that capture the things that really create value.”

A shortlist of the limitations of traditional measurement systems:

(1) they’re lopsided, in that they overweight the achievement of certain outcomes (e.g. short-term earnings), while under-weighting the achievement of others (e.g. building new growth platforms);

(2) they take insufficient account of critical externalities (e.g. the environmental and social costs of corporate policies);

(3) they give inadequate attention to the things that drive success in the “creative economy,” (e.g., the value of customer-authored innovation).

Organizations will need to create holistic measurement systems that capture the many, interrelated variables that drive success.

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The Industrial Age was primarily rules-based leading to procedures. The Information Age is primarily principles-based leading to creativity and innovation.
Hack by George Kobak on February 23, 2015
I have no intention of adding to the twisted mythology of leaders as special creatures.
Story by Eric Kaufmann on July 18, 2013
360 and Upward Assessment Surveys, My View From the Bottom of a CorporationI read an article in the Wall Street Journal on December 8, 2011, by Joann Lublin entitled, “Transparency Pays Off in 360 deg
Story by Jim McGriff, Jr. on May 22, 2013
The Vice President of the division told me a decision was made that I was not going any higher in the management of our company.
Story by Jim McGriff, Jr. on December 14, 2016
Whether it's a fair trade social enterprise, a microfinance institution, or an agricultural co-op, any business that makes the claim that it helps the global poor must be able to objectively measure c
Story by Lindsey Alexander on May 10, 2012
Co-Authored By Steve Wright
Cost Accounting chokes business by focusing on parts rather than the relationship between parts. As the primary feedback mechanism for business and organizations it leads to bad decisions.
Hack by Dan Strongin on March 19, 2011
I was cleaning out my closet and came across a customer service training video the Western Division of Alabama Power made in 1984.
Story by Jim McGriff, Jr. on June 27, 2019

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