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Develop holistic performance measures

“We need new measurement systems that capture the things that really create value.”

A shortlist of the limitations of traditional measurement systems:

(1) they’re lopsided, in that they overweight the achievement of certain outcomes (e.g. short-term earnings), while under-weighting the achievement of others (e.g. building new growth platforms);

(2) they take insufficient account of critical externalities (e.g. the environmental and social costs of corporate policies);

(3) they give inadequate attention to the things that drive success in the “creative economy,” (e.g., the value of customer-authored innovation).

Organizations will need to create holistic measurement systems that capture the many, interrelated variables that drive success.

34 Stories
88 Hacks
4 Barriers

Develop holistic performance measures

“We need new measurement systems that capture the things that really create value.”

A shortlist of the limitations of traditional measurement systems:

(1) they’re lopsided, in that they overweight the achievement of certain outcomes (e.g. short-term earnings), while under-weighting the achievement of others (e.g. building new growth platforms);

(2) they take insufficient account of critical externalities (e.g. the environmental and social costs of corporate policies);

(3) they give inadequate attention to the things that drive success in the “creative economy,” (e.g., the value of customer-authored innovation).

Organizations will need to create holistic measurement systems that capture the many, interrelated variables that drive success.

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I don't know the answer to either part of this compound question, but I think we have to answer the first part, before we can answer the second part.  To that end I have begun a research project
Hack by Samuel Peffers on January 19, 2013
In a taxonomically organized world human resources are managed with structured approach: organizational graph, job role, job description, hierarchical or functional controls.In every day activity peop
Hack by Luca Grivet Foiaia on May 31, 2011
To be innovative, a company needs to understand how it can take what it already does and do that better.
Hack by Ryan Thorpe on March 11, 2011
The idea is to create a transparent value ecosystem, where organizational values (openess, innovation etc') get a numeric value (points)  that can be exchnaged between all steakholders, then simp
Hack by Yoni Assia on March 2, 2012
I was cleaning out my closet and came across a customer service training video the Western Division of Alabama Power made in 1984.
Story by Jim McGriff, Jr. on June 27, 2019

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