I'm a culture architect and author of The Culture Blueprint. Previously I launched and built Zappos Insights, the Zappos Family company dedicated to helping businesses with their cultures. As an intrapreneur within Zappos.com, I built the business model from a proof of a concept web site, to a thriving multi-million dollar business helping over 1000 people every month. Business leaders, managers and entrepreneurs now take the Zappos Insights training to discover how a workplace can help people grow, inspire amazing service, and ultimately drive revenue.
Previous to joining Zappos I developed digital marketing strategies for brands including Tony Robbins, Sony, Billboard, and best-selling business authors. I co-founded the Affinity Lab, a collaborative workspace for entrepreneurs that continues to graduate over 150 businesses in Washington, DC. I am also a Georgetown-trained leadership coach, delivers keynote speeches on company culture, and advises leaders how to create self-sustaining cultures in their own organizations.
My favorite quote:
"You never change things by fighting the existing reality. To change something, build a new model that makes the existing model obsolete." -- R. Buckminster Fuller
Stories, Hacks, & Barriers
Groundbreaking ideas and practices from Robert Richman