Background:Why is innovation elusive and hard? Organizations invest big money chasing ‘Breakthrough Innovations.’ According to 2012 Global Innovation Study by Booz &a
LiveOps is the only contact center (call center) leader focused on providing the full platform, applications, and talent in the cloud. Consumers increasingly expect on-demand information and con
Sitting in her corner seat at the Noida, India office, Sheetal’s job entailed; ensuring successful ticket query responses for a premier national retail client based in North America.In any other s
Understanding a company’s culture is a key component that leaders may ignore. When I took on a new role, an updated strategy was cited as top priority. What the team needed was a culture boost.
The Services Organization within Cisco is cultivating a broad culture change to strengthen our innovation capability globally, through a blend of top-down strategic alignment and bottom-up energy and
A stressed out small businessman learns, the hard way, the importance of a work place where people are energized and motivated by working the way that works for them.