Story

Story: How to be creative - new management mindsets for the creative organisation

by Andres Roberts - Co-owner, UK at Kessels & Smit

August 17, 2010 at 10:55am

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  • Innovative 3
  • Detail 3

Contribution Summary

Summary
Plenty of organisations know why they need to be creative, but there is a big gap in understanding the how. This story is about learning from places where creativity is abundant to reshape the way we manage to build truly creative organisations. It's a model we are learning about ourselves - less a case study and more a living laboratory for new ways of working. I hope it is inspiring and thought provoking.
Context

A global leadership survey by IBM recently put creativity as the most important quality for success in business. This will come as no surprise to this community. Yet, when creativity is so critical to business, why does it still feel so difficult to manage? It seems that many organisations understand why they need to be creative, but there is a big gap in understanding the how.  So how de we manage organisations to be more creative?

Triggers

To address this, we were inspired to draw learning from fields where creativity is abundant – design, media, art and even gaming. This approach has led to a simple model to inspire aptitudes towards organisational creativity - and it has informed many programmes and development experiences I have worked on over the past two years.

Key Innovations & Timeline
Here are the 5 'strands' of creativity around the model: 

Visioning: presenting visions, opportunities, challenges and developments in more engaging and inspiring ways. Compelling people to engage, to dream, to enquire, to discuss, and to act with greater purpose.    

Imagination: understanding how ideas happen; constantly seeking new sources of inspiration; finding free space and tools for cultivating ideas and exploring opportunities.

Play: making space for trial and error: for experimentation, simulation, modelling and improvisation. Setting up game-like scenarios and projects to tackle challenges with more vigour, excitement and meaning.  

Symphony: bringing people together across an organisation (and beyond) and sharing continuous dialogue, ideas and possibilities. It’s about playing the role of conductor – transferring information, ideas and knowledge.

Aura is about developing a unique style and ensuring that all components through change have this, making the sum of the parts greater than the whole.

Challenges & Solutions

The strands provoke a shift in perspective around change and development - with the right questions this can be very powerful. We have used this to create learning festivals, planning tournaments, strategy simulations - lots of fantastic experiences. It is also a model that informs leadership development programmes and I think this is only scratching the surface. With time, it may help organisational designs and management processes.

The challenge in using the model lies in creating space for grounded reflection around key questions: How is this relevant? How does it affect our ways of thinking and working? And then - how to make it practical? 

Here are some suggested starting points:

1. Think of a management aim or challenge. Then ask yourself how each of the strands plays against it. (E.g. ‘How do we envision that change for others?’, ‘How do we inspire imagination around that challenge?’ ‘How can we simulate or model that change?’ And so on.)

2. Then compare how creative systems might approach that challenge. How would a museum envision the challenge for others? How would a dance company ‘rehearse’ the change? How would a festival organiser bring people together to explore and share? What would the game of the challenge look like? 

3. From this analysis, it’s then possible to start defining a new set of mindsets, skills, tools and approaches to working more creatively. More deeply, it opens exploration for how your structures and processes support or constrain creativity and then redefining and rebuilding these.

Benefits & Metrics
We are learning how to measure this as we develop our approaches. At this time it is intutitve and qualitative - it just 'feels' right. But where we have helped create festivals, games, dialogues and exchanges built on the model, there has been an inspiring edge (one CEO said it helped to lead to one of the best weekends of people's lives). It feels like an evolution of management to a point where the process is more about guiding, facilitating, inspiring, creating space and nurturing. It leads to wonderful tensions, discussions, challenges and opportunities. It calls for a different kind of openess and self-awareness - a fantastic point to reach in itself.  
Lessons
In some ways, the model is a simple checklist prompting comparison towards creative fields. But I’m always surprised at how stuck organisations can get when thinking about creativity as a whole and how valuable simple prompts can be. The 5 strands can spark off great conversations at the least. Drill a little deeper, and they can lead to outstanding ideas and actions that can really make a difference.
Credits
IBM survey: http://www-03.ibm.com/press/us/en/pressrelease/31670.wss
Andres Roberts, writer, is London-based partner at Kessels & Smit, the Learning Company.
Tags
Imagination, innovation, creativity, Leadership, HR
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