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The MIX Lab

Groundbreaking ideas and practices from the MIX community

The Internet is perhaps the most transformative technology in history, reshaping business, media, and society in astonishing ways.  But for all its power, it is just now being tapped to transform
LiveOps is the only contact center (call center) leader focused on providing the full platform, applications, and talent in the cloud.  Consumers increasingly expect on-demand information and con
Story by Sanjay Mathur on December 9, 2011
A decade apart and a continent away, two stories in dramatically different settings reinforce the idea that “leaders everywhere” is a universally applicable construct.
This entry tells the extraordinary story of how a small group of trainee clinicians, young leaders and improvement facilitators from within the National Health Service (NHS) of England created a call
Story by Helen Bevan on June 14, 2013
Guidewire Software’s innovation is a continuously evinced commitment to a small set of moral and pragmatic principles.
Story by Marcus Ryu on July 14, 2013
Collaborating with the Occupy movement enabled our business to develop the tool we needed to acheive the truly flat, transparent, empowered structure we'd always wanted.Management doesn't have to comp
Story by Alanna Krause on December 20, 2013
James Carse, in his great book, Finite and Infinite Games, suggests,There are at least two kinds of games.One could be called finite, the other infinite.The finite game is played
Hack by Max Shkud on June 28, 2013
Co-Authored By Bill Veltrop
To be successful and truly collaborative, knowledge-sharing systems require intuitive tools that connect people, reward participation, and align well with existing work and communication patterns.
Story by Doug Solomon on April 11, 2010
Our best practice contains two ideas: 1) The transformation of the company culture and values towards a culture of Performance, Empowerment,  Ac
Story by Martens Valerie on July 13, 2013