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The MIX Lab

Groundbreaking ideas and practices from the MIX community

LiveOps is the only contact center (call center) leader focused on providing the full platform, applications, and talent in the cloud.  Consumers increasingly expect on-demand information and con
Story by Sanjay Mathur on December 9, 2011
‘Going to work’ used to mean showing up at the office where your manager would tell you what to work on that day and closely monitor your progress. This is obviously no longer the case.
The Internet is perhaps the most transformative technology in history, reshaping business, media, and society in astonishing ways.  But for all its power, it is just now being tapped to transform
This case study is about the horizontal management model developed and implemented at VAGAS, a Brazilian software company for the recruitment market, and its main underlying ideas.
Story by Mario Kaphan on March 31, 2014
A decade apart and a continent away, two stories in dramatically different settings reinforce the idea that “leaders everywhere” is a universally applicable construct.
A leader has two main responsibility.1. Establish his/her vision and communicate it to the organisation's community.
Story by Ghislain Demers on April 2, 2014
CSIP is an incremental service development process, which stimulates bottom-up improvement idea creation and self-directed implementation in a transparent and engaging way.
Story by Zoltan Csigas on April 1, 2014
We want to completely revamp traditional project proposal methods in businesses to allow for greater creativity, innovation, and employee ownership.
Hack by Christian Lee on March 31, 2014
Introduction In today's globalizing world, every organization wants to be sustainable and make significant contribution to the community they are part off.
Story by Sidarth Tikoo on April 19, 2014
The Enterprise Knowledge Graph is a disruptive platform that combines emerging Big Data and Graph technologies to reinvent knowledge management inside organizations.
Hack by Lukas Masuch on March 28, 2014
Dropping levels of student engagement in the United States and Canada has become a crisis - with 46% of high school students reporting they are bored in school (USA), and only 45% of grade 12 students
Story by Michael Furdyk on March 31, 2014
With PEPFAR and Global Fund, improving global health is no longer constraint by money.  Instead, global health is now constrained by technology.  The global health community lacks a collabor
Hack by Kurt Grela on March 31, 2014