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The MIX Lab

Groundbreaking ideas and practices from the MIX community

Change has changed.  The nature of change itself has changed.  It has become much more like a dynamic journey on a shifting landscape.  We are supposed to be In the
Hack by Mike Richardson on October 15, 2010
James Carse, in his great book, Finite and Infinite Games, suggests,There are at least two kinds of games.One could be called finite, the other infinite.The finite game is played
Hack by Max Shkud on June 28, 2013
Co-Authored By Bill Veltrop
LiveOps is the only contact center (call center) leader focused on providing the full platform, applications, and talent in the cloud.  Consumers increasingly expect on-demand information and con
Story by Sanjay Mathur on December 9, 2011
When we submitted our  ‘Project 10X’ hack last June as a part of MIX’s ‘Leaders Everywhere Challenge’ we imagined piloting that innovative change strategy within one of Silicon Valley’s
Story by Bill Veltrop on March 23, 2014
Co-Authored By Max Shkud
The Deliberative Corporation is a technology-supported process for sustainable decision-making. It allows any organization or governing group to consult its population.
Hack by James Fishkin on July 18, 2011
Traditional performance management has run its course. It does not make us the agile and human organizations we need to be. Can we learn something from traffic?
Hack by Bjarte Bogsnes on June 12, 2012
This entry tells the extraordinary story of how a small group of trainee clinicians, young leaders and improvement facilitators from within the National Health Service (NHS) of England created a call
Story by Helen Bevan on June 14, 2013
The Foundation for Technical Education in Iraq wanted a world-class development model for its College CEO's  (Deans).
Story by Tony Nelson on October 18, 2011
Sitting in her corner seat at the Noida, India office, Sheetal’s job entailed; ensuring successful ticket query responses for a premier national retail client based in North America.In any other s
Story by Pranay Singh on January 8, 2013
At Experian Latin America, aiming to systemize innovation as a capability in an increasingly competitive market, we implemented an ideation platform that mirrors our company’s people-oriented ma