Innovation can happen by chance, without a determined effort or specific methodology. But when it does, it's more like luck than strategic progress. While there is a role for serendipity in strategy – being able to take advantage of pleasant surprises -- too often, that's the only way companies approach innovation: with fingers crossed. The same organizations that diligently recruit to fill their ranks with clever and creative people often fail to put in place a process that seeks to get the best out of those people.

Most of the time you take your office computers for granted. OK, there’s a niggle or two, but generally the IT folks can sort it out. Occasionally, though, it gets more serious. When the system crashes regularly or a virus hijacks the network there’s no easy alternative: you need to upgrade the whole system, maybe even rewrite the code from the bottom up.
That’s where we are with management.
On weekdays when I am at home, and not travelling, I get up early, get connected to the rest of the organisation through mails and calls, do an hour of yoga, and then drive to the office, arriving there around 10:00 a.m. I usually work until 8:00 p.m. and then head home to my family.
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