Here's a lecture worth watching from professor John Seddon, explaining why targets make organisations worse and controlling costs makes costs higher. Not sometimes—always. Lots of concrete and sometimes hilarious examples of how targets drive (wrong) behaviour. Seddon's lecture—starting with a rant on retail banking ("Retail banking: it's quite mental isn't it?")—was featured at the 2009 conference of the Human Givens Institute under the slightly less provoking title: Culture Change is Free.